// profile
Cloud developer in training at IT-Högskolan with 6+ years of IT support experience at Capgemini and Tech Mahindra, from service desk analyst to supporting IT managers across the EMEA region. Brings a strong support foundation — incident handling, EMEA-scale user support, CSAT excellence — into an Azure and .NET development track. Hands-on with C#, SQL, Git, GitHub, Visual Studio, and Microsoft 365.
// experience
Företagsvärlden
- Building a CI/CD pipeline that builds and deploys a .NET 9 web application to Azure App Service.
- Worked around the deployment-slot limitations of the F1 Free plan.
Capgemini
- Responsible for supporting IT managers across the EMEA region.
- Delivered Line 1.5 / Line 2 IT support for national sales companies across the EMEA region, resolving hardware, software, and connectivity issues for hundreds of end users.
- Administered laptop fleet and Microsoft 365 environment, maintaining SLA compliance in a high-demand service desk setting.
- Onboarded and trained new analysts during the Tech Mahindra → Capgemini transition, authoring knowledge-base articles to support continuity.
- Collaborated with Incident Managers and Knowledge Management teams to streamline documentation and accelerate ticket resolution.
Tech Mahindra
- Processed ~53 inbound support calls per day in a high-volume, multilingual service desk environment.
- Achieved 100% CSAT in the majority of months, consistently exceeding team benchmarks.
- Awarded Performer of the Year in recognition of outstanding technical support and customer service results.
// projects
Pipelines, tooling and self-hosted apps built alongside my studies. See the selected projects or browse my GitHub.
// education
IT-Högskolan
Aug 2025 — Jun 2027 (expected)
.NET Developer with Azure Cloud — Higher Vocational Education (YH) · Gothenburg
- Building full-stack applications in C# and ASP.NET Core with Azure cloud deployment.
- Coursework covers cloud architecture, databases, DevOps practices, and agile software development.
// certifications
IT Security: Defense Against the Digital Dark Arts
Google / Coursera
Technical Support Fundamentals
Google / Coursera
System Administration and IT Infrastructure Services
Google / Coursera
Programming Foundations: Fundamentals
Google / Coursera
Web Development Foundations: Full-Stack vs Front-End
Google / Coursera